SHEQ Management at Scale — Protecting a Multi-Site, Multi-Brand Operation
MODERN STAR.
MODERN STAR.
Company Name: Modern Star
Website: modernstar.com
Certification Requirements: SHEQ Management System (ISO 9001, ISO 14001, ISO 45001 aligned)
Certification Body: Citation Group — citationgroup.com.au
Collaborating Organisations: https://www.cyberspacesystems.net/
Brief Note: A multi-site, multi-brand retail and education products group operating across New South Wales, Queensland, and Victoria, engaged on an ongoing SHEQ Manager as a Service program.
Company Details
Multi-Brand Retail & Education Products Group — New South Wales, Queensland, Victoria
Modern Star is a diversified retail and education products group operating across multiple brands and locations throughout Australia. The group encompasses MTA, HART Sport, Cleverpatch, Edvantage, and Educating Kids — a portfolio of businesses spanning physical education equipment, arts and crafts supplies, educational resources, and specialist manufacturing. Managing SHEQ compliance across a group of this complexity — with different product categories, different state-based regulatory environments, different operational processes, and different site-specific risk profiles — demands far more than a single standard policy document. Modern Star engaged KAKSCORP to provide SHEQ management as a fully embedded service, ensuring every location operates within a consistent, compliant, and continuously improving safety, environment, and quality framework.
Scope
Program & Advisory Services:
Current State Assessment Across All Sites
Gap Analysis of Existing Management Systems
Development of Standardised SHEQ Procedures & Processes
Site-Specific Implementation Planning
Coordination of Certification Maintenance Activities
Quarterly Progress Reviews & Reporting
Ongoing Support & Consultation
Key Program Goals:
Align the current SHEQ management system across all sites and brands
Align management system with SHEQ legislation across all states
Strengthen internal SHEQ capability across all Modern Star locations
Embed a proactive SHEQ culture across the whole business
Align SHEQ performance with business strategy
Results
-
100%
Risk Mitigation Strategies Implemented
-
100%
SHEQ Certification Success Rate
-
0
Major Non-Conformances
-
5.3x
Return on Investment
Onboarding & Admin
Modern Star's SHEQ program was launched with a structured, professionally facilitated onboarding designed to bring a complex, multi-site, multi-brand operation into a single, coherent SHEQ program framework from day one. A formal Program Kickoff was facilitated with Modern Star's leadership — establishing scope, governance structure, and responsibilities across the KAKSCORP team and Modern Star's operational leadership at each site. Program infrastructure was stood up, stakeholder access was provisioned, meeting schedules and review dates were locked in, and all onboarding activities were completed before operational delivery commenced.
Current State Assessment Across All Sites
A comprehensive evaluation of Modern Star's existing SHEQ management systems, procedures, and compliance status was conducted across all operational locations — establishing the definitive baseline from which all subsequent implementation work was designed and sequenced. Each site's SHEQ practices, documentation standards, and compliance posture were examined against applicable ISO standards and regulatory requirements. Detailed assessment reports and a group-wide baseline were produced, providing Modern Star's leadership with a clear, evidence-based picture of the organisation's current state across every brand and location.
Gap Analysis of Existing Management Systems
A detailed analysis of Modern Star's current SHEQ management systems was conducted against applicable standards and operational best practices — identifying specific gaps, alignment opportunities, and improvement priorities across the full group. Comprehensive gap analysis reports and prioritised action plans were produced for each site, ensuring that subsequent implementation work is sequenced and resourced with precision. The gap analysis findings directly govern the design of every phase of work that follows — translating diagnostic rigour into a structured, executable improvement program.
Development of Standardised SHEQ Procedures & Processes
Consistent, standardised SHEQ procedures and processes are being developed across all Modern Star sites — ensuring every brand and location within the group operates within a coherent, auditable management system framework aligned with ISO 9001, ISO 45001, and ISO 14001 certification requirements. Standardised procedure documentation and implementation guidelines are produced for each procedural component, providing Modern Star's teams with the operational tools required to maintain compliance consistently across different product categories, state-based regulatory environments, and site-specific risk profiles.
Site-Specific Implementation Planning
Tailored implementation plans have been developed for each of Modern Star's operational sites, ensuring the group-wide management system architecture is translated into practical, executable action at the site level. Each plan reflects the local requirements, constraints, and operational context of its specific location, with detailed implementation roadmaps and site-specific action plans providing the project management discipline required to advance a complex, geographically distributed program with consistency and accountability.
Coordination of Certification Maintenance Activities
KAKSCORP manages the coordination of Modern Star's existing SHEQ certification requirements across all sites — ensuring continuity of compliance and certification status throughout the broader implementation program. Certification maintenance schedules and compliance tracking are actively maintained, ensuring no existing certification lapses while the group's management system is being elevated and that every site's compliance posture is governed with the same rigour as any site undergoing initial certification.
Quarterly Progress Reviews & Reporting
Comprehensive quarterly progress reviews and reporting sessions are conducted to assess implementation progress across all sites, identify challenges, and adjust strategies as required. Progress reports and action planning documentation are produced for each quarterly cycle, ensuring Modern Star's leadership maintains clear visibility of program advancement across every brand and location in the group. These quarterly sessions provide the governance cadence that keeps a complex, multi-site implementation on track and accountable.
Ongoing Support & Consultation
Continuous advisory support is provided to Modern Star throughout the implementation process — including ad hoc consultation, problem-solving assistance, and strategic guidance as challenges and decisions arise. Documented support activities and consultation records ensure every material recommendation and resolution is captured and traceable. This ongoing support function means Modern Star's leadership and operational teams are never navigating the complexity of a multi-site, multi-brand SHEQ implementation without expert guidance.
Outcomes
Modern Star is actively engaged in a structured SHEQ implementation program, with baseline assessment and gap analysis completed across all sites and brands, standardised procedures under development, and site-specific implementation advancing systematically. SHEQ management at Modern Star is a professionally governed function — designed to deliver a consistent, certified management system across a complex, geographically distributed group, with the rigour and accountability that a portfolio of this scale demands.
From the Desk of the Team