Internal Audit for a Business Built on High Standards
NEILLY GROUP.
NEILLY GROUP.
Company Name: Neilly Group
Website: neillygroup.com.au
Certification Requirements: ISO 9001 Quality Management Certification
Certification Body: Citation Group — citationgroup.com.au
Collaborating Organisations: https://www.cyberspacesystems.net/
Brief Note: A construction and building services group pursuing ISO 9001 certification to unlock new contract opportunities and formalise their quality management practices.
Company Details
Construction & Building Services — Australia
Neilly Group is an Australian construction and building services company delivering projects across commercial, industrial, and infrastructure sectors. In a construction market where ISO 9001 certification is increasingly a prerequisite for commercial and government contracts, Neilly Group made the strategic decision to formalise their quality management practices through KAKSCORP's structured certification program. Their goal was not simply to acquire a certificate — it was to build a quality management system that would genuinely improve how they plan, deliver, and continuously improve their work.
Scope
Certification Requirements:
ISO 9001 Quality Management Systems Certification
Program & Advisory Services:
Program planning and ISO coaching
Structured interviews and project analysis
Formal audit plan preparation and execution
Full ISO One implementation across all management system pillars
Certification audit facilitation
Onboarding
Neilly Group's ISO 9001 certification program was launched with disciplined efficiency — executing Program Planning and Design, Resource Hub creation, and the formal Kick-Off Meeting in parallel to eliminate administrative delays and accelerate the path to implementation. The program environment was architected on monday.com, giving Neilly Group's leadership immediate access to all documentation, contacts, and tracking tools. The formal ISO 9001 Implementation Kick-Off Meeting united Neilly Group's leadership team — including Colleen Smith, Luke Sunner, and all relevant program stakeholders — with KAKSCORP's ISO coaching and auditing team. The ISO 9001:2015 standard's requirements were demystified, the full program timeline was confirmed, individual accountabilities were assigned, and the audit preparation approach was explained in practical, operational terms. Interview scheduling and project analysis activities were immediately locked into the program calendar. All onboarding activities were confirmed complete — an early and deliberate signal of the organised, committed approach Neilly Group brought to the engagement from the very first day.
Gap Analysis - Internal Audit
Before any management system can be effectively designed, an accurate and objective understanding of the organisation's current state is essential — and Neilly Group's Gap Analysis delivered exactly that. KAKSCORP prepared a formal Audit Plan defining the scope, methodology, and evidence requirements for the assessment. An Audit Opening Meeting was formally facilitated to confirm parameters with all parties. Structured interviews were conducted across Neilly Group's operational and administrative functions, gathering objective evidence of current quality management practices, documentation disciplines, risk management maturity, and process control mechanisms. A rigorous Desktop Audit examined existing procedures, records, and documentation for conformance with ISO 9001:2015. A comprehensive Project Analysis was conducted to map quality-critical processes across the business. A formal Gap Analysis Report was authored, and Implementation Recommendations were reviewed with Neilly Group's leadership to align all parties on the full scope of system development required. All gap analysis activities were confirmed complete — the authoritative diagnostic foundation from which every subsequent design and implementation decision was made.
Outcomes
Neilly Group has successfully completed the Onboarding and Gap Analysis phases of their ISO 9001 certification program, establishing a precise, evidence-based understanding of the organisation's current quality management state and a clear implementation roadmap. The full implementation program — spanning Document Suite, Context and Leadership, Planning, Support, Operations, Monitoring and Improvement, Management Review, and Push and Induction — is formally designed, scheduled, and ready to execute. ISO 9001 certification was achieved as expected, opening new commercial and government contract opportunities for the business.
From the Desk of the Team