Digital Transformation Isn't About Technology, It's About Design
Drawing on real-world cases, the article highlights how digital programmes often gulp time and budget yet deliver little because they automate chaos rather than eliminate it. If processes are vague and accountabilities unclear, dashboards and licences simply hide confusion, not solve it. For executives and CIOs, the imperative is to map workflows, define decision ownership, and shape systems around how people actually work before buying or deploying technology.